Last Updated: July 10, 2026
1. Introduction
This Privacy Policy describes how Fimile Driver ("we," "us," or "our") collects, uses, and protects your personal information when you use our mobile application and related services (collectively, the "Service"). This policy applies to all users of the Service in the United States and Canada.
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Account registration information (name, email address, phone number)
- Profile photograph
2.2 Location Information
We collect precise location data to provide delivery and navigation services:
- Foreground Location: Your device's GPS coordinates while the app is actively in use for route tracking, delivery confirmation, and navigation purposes.
- Background Location: Continuous location tracking in the background to maintain complete delivery route records, enable real-time tracking for customers and dispatchers, and ensure accurate time and location stamps for delivery verification.
2.3 Camera and Media Information
We access your device's camera and storage to:
- Capture photographic proof of delivery (e.g., photos of delivered packages)
- Scan barcodes and QR codes for package verification and tracking
- Save delivery proof photos to your device's photo library for backup and re-upload when network connectivity is unavailable
2.4 Device Information
We automatically collect certain device information, including:
- Device model, operating system version, and unique device identifiers
- Mobile network information and internet connectivity status
- App usage data and crash logs for performance optimization
2.5 Network Information
We access your device's network state to:
- Monitor internet connectivity for data synchronization
- Queue upload tasks when offline and automatically complete them when connectivity is restored
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our delivery management services
- Route Optimization: To calculate optimal delivery routes and provide real-time navigation assistance
- Delivery Verification: To confirm successful delivery through photo evidence and location verification
- Communication: To send you service-related notifications, updates, and customer support responses
- Safety and Security: To ensure the safety of drivers, recipients, and the delivery network
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Performance Analytics: To analyze app performance, diagnose technical issues, and improve user experience
4. Data Storage and Security
Your data is stored using the following methods:
- Local Storage: Task data is stored locally on your device using SQLite database for offline access and task queue management
- Secure Storage: Sensitive information such as authentication tokens is encrypted and stored using platform-secure storage mechanisms (iOS Keychain, Android Keystore)
- Cloud Storage: Data is transmitted to our servers via encrypted HTTPS connections and stored in secure cloud infrastructure
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Services and Data Sharing
We may share your information with the following third-party service providers:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Google Maps Platform | Navigation, route planning, and map display | Destination coordinates, route waypoints |
| Cloud Hosting Provider | Data storage and application hosting | All data collected as described in this policy |
| Analytics Services | App performance monitoring and crash reporting | Device information, app usage data, crash logs |
| Push Notification Service | Delivery notifications and alerts | Device tokens, notification preferences |
We do not sell your personal information to third parties. We may disclose your information if required by law, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights, or ensure the safety of our users.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
6.1 For Users in California (CCPA/CPRA)
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we collect about you
- Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
- Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information (note: we do not sell personal information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
6.2 For Users in Canada (PIPEDA)
- Right of Access: You have the right to request access to your personal information
- Right of Correction: You have the right to request correction of inaccurate information
- Right of Withdrawal: You may withdraw consent for the collection and use of your information at any time
6.3 General Rights
- Access and Portability: Request a copy of your personal data in a portable format
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Consent Withdrawal: Withdraw consent for data processing at any time
- Account Deletion: Request permanent deletion of your account and associated data
7. Location Permissions
The Service requires location access to function properly. You may control location permissions through your device settings:
- While Using the App: Required for core delivery and navigation functionality
- Always Allow: Required for background route tracking and complete delivery record keeping
If you disable location services, certain features of the Service may not function properly or may be unavailable.
8. Camera and Storage Permissions
The Service requires camera access to:
- Capture delivery proof photographs
- Scan package barcodes and QR codes for verification
The Service requires storage access to:
- Save delivery proof photos locally when network connectivity is unavailable
- Access saved photos for re-upload when connectivity is restored
You may revoke camera and storage permissions at any time through your device settings, though this may limit the functionality of the Service.
9. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Specifically:
- Account Information: Retained for the duration of your account and for a reasonable period after account closure
- Delivery Records: Retained for a minimum of 12 months for quality assurance and dispute resolution
- Location Data: Aggregated and anonymized after 12 months; identifiable data deleted after 90 days
- Device Logs: Automatically deleted after 90 days
10. Children's Privacy
The Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated Privacy Policy on this page
- Sending a notification through the app
- Sending an email to the address associated with your account
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: it@fimile.com
- Mail: Fimile Inc.
123 Business Street, Suite 100
1521 E Francis St, Ontario, CA 91761
United States - Phone: 1-xxx
For California residents, you may also submit a verifiable consumer request by contacting us using the information above.
13. Governing Law
This Privacy Policy is governed by the laws of the United States and Canada, as applicable. Any disputes arising from this Privacy Policy shall be resolved in the competent courts of the applicable jurisdiction.
This Privacy Policy was last updated on January 1, 2024.